Privacy Policy

Last updated: January 2026

1. Introduction

This Privacy Policy applies to all users of the acb44 platform, including the website https://acb44.ws and any related mobile or web applications (collectively referred to as the "Platform"). acb44 is an online casino and sports betting service operated for players in Bangladesh and is committed to protecting the personal information of every registered member and visitor.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform immediately and contact us at the address listed in Section 13 below.

2. Information We Collect

When you register for an account, transact on the Platform, or otherwise interact with acb44, we may collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and National ID (NID) or passport details where required for account verification.
• Contact data: email address, mobile phone number, and district or division of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: payment method identifiers (such as bKash, Nagad, or Rocket mobile-banking account numbers), transaction amounts, and transaction history.
• Technical data: IP address, browser type, operating system, device identifiers, session duration, pages visited, and referral source.
• Usage data: game preferences, betting activity, wagering history, bonus utilisation, and communication preferences.

In certain cases, we may also collect additional documentation required for responsible gaming checks or fraud-prevention purposes, such as proof of address or source-of-funds declarations. All such requests will be communicated to you clearly and only processed with your cooperation.

3. How We Use Your Information

acb44 uses personal data only for the purposes for which it was collected or for closely related compatible purposes. We will never use your data in a manner inconsistent with this Privacy Policy without first informing you. Specifically, we use your information to:

• Create and manage your acb44 account, including identity verification and age confirmation (21+ only).
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and maintain accurate financial records.
• Deliver customer support, resolve disputes, and respond to enquiries in a timely and accurate manner.
• Monitor and analyse platform usage to improve game offerings, site performance, and the overall user experience.
• Send service communications, security alerts, and — where you have opted in — promotional offers tailored to your activity on acb44.
• Comply with legal obligations, including anti-money laundering (AML) requirements, fraud detection, and responsible gaming obligations under applicable guidelines.

4. Payment and Financial Data

acb44 facilitates transactions through trusted local payment gateways including bKash, Nagad, Rocket, and Upay, as well as international card networks such as Visa and Mastercard. Financial data submitted during deposit or withdrawal transactions is encrypted in transit and at rest. acb44 does not store full card numbers, CVV codes, or full mobile-banking PINs on its own servers.

Transaction records are retained in accordance with Section 8 (Data Retention) below. Should you have any concerns about a specific transaction, please contact our support team immediately at [email protected]. Prompt reporting helps us investigate and resolve financial discrepancies swiftly.

5. Disclosure of Information

acb44 does not sell or rent your personal data to any third party. We may share limited information with trusted partners only in the following circumstances:

• Service providers: third-party companies that assist us in operating the Platform, processing payments, or providing customer support — all bound by strict data-processing agreements and confidentiality obligations.
• Legal compliance: regulatory authorities, law enforcement, or courts where disclosure is required by applicable law or legal process.
• Business transfers: if acb44 undergoes a merger, acquisition, or asset sale, personal data may be transferred to the successor entity, subject to the same privacy protections described here.

We require all third parties to treat your personal information with the same level of respect and security that we apply internally. We do not permit our service providers to use your data for their own marketing purposes.

6. Cookies and Tracking Technologies

acb44 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform. Cookies are small text files stored on your device by your browser when you visit a website. We use the following categories of cookies: (a) Essential cookies, which are strictly necessary for the Platform to function and cannot be switched off; (b) Performance cookies, which collect anonymised usage statistics to help us improve the Platform; and (c) Preference cookies, which remember your settings (such as language and region) so you do not have to re-enter them on every visit.

You may disable non-essential cookies at any time through your browser's settings menu. Please note that doing so may affect the functionality of certain features on the Platform. We do not use cookies for cross-site advertising or to build profiles of your browsing behaviour outside of acb44.

7. Data Security

acb44 employs a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, restricted internal access controls, regular security audits, and staff data-protection training.

While we strive to apply best-practice security standards at all times, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that materially affects your privacy, acb44 will notify you promptly in accordance with applicable guidelines and take all reasonable steps to limit the impact.

8. Data Retention

acb44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. Active account data is retained throughout the period of your membership. If you close your account, we will retain only the minimum data required to comply with legal obligations (such as transaction records for financial reporting purposes), typically for a period not exceeding five years from the date of account closure. Data held solely for marketing or analytics purposes is purged promptly upon your request or upon account closure, whichever is earlier.

9. Your Rights

As a registered member of acb44, you have several important rights regarding the personal data we hold about you. To exercise any of the following rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered email address:

• Right of access: request a copy of all personal data acb44 holds about you.
• Right of rectification: request correction of any inaccurate or incomplete personal data held in your account.
• Right of erasure: request deletion of personal data where we no longer have a legal or contractual basis for retaining it.
• Right to restrict processing: request that we limit how we use your data while a dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

We will respond to all verified data rights requests within a reasonable timeframe. Please note that certain data may be exempt from deletion where we are required to retain it by law.

10. Protection of Minors

acb44 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal data without your consent, please contact us immediately at [email protected]. We will take prompt steps to verify the claim and, where confirmed, delete the relevant account and associated data without undue delay.

11. Third-Party Links

The acb44 Platform may contain references to third-party services, such as payment providers. acb44 is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policies of any external service you choose to use in connection with the Platform. This Privacy Policy applies solely to information collected by acb44 through the Platform.

12. Changes to This Privacy Policy

acb44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered members via email or an in-platform notice.

Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We therefore recommend that you review this page periodically to stay informed about how acb44 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which acb44 processes your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing all enquiries promptly and transparently.

Email: [email protected] — Please include your registered username and the nature of your query in the message body. Our privacy team aims to respond within 48 hours on business days.